FREQUENTLY ASKED QUESTIONS
Welcome to Fine Art Minerals' online store! We're thrilled that you've chosen to shop with us. To help make your experience as smooth and enjoyable as possible, we've compiled answers to some of the questions we're frequently asked. Please take a moment to read through them, and if you have any further questions, don't hesitate to reach out to our friendly customer support team.
Our ordering process is designed to be both secure and user-friendly. To place an order, simply browse our selection of high-quality minerals, choose the one(s) you'd like to purchase, and add them to your cart by clicking the Add to Cart button. When you're ready to check out, simply click the Checkout button, follow the step-by-step instructions to provide all necessary information, select your preferred payment method, and confirm your order. Once we receive your order, we'll get to work processing it right away, so you can enjoy your new minerals as soon as possible. If you have any questions or concerns about the ordering process, please don't hesitate to contact us. We're always here to help!. You can contact our friendly support team 24 hours a day from the "talk to us" button, which is visible on every page.
We strive to make your shopping experience as convenient as possible. That's why we accept a variety of payment methods, including PayPal and Stripe, as well as all major credit cards, such as Visa and Mastercard. We want to ensure that our customers can easily and securely make purchases using the payment option that works best for them. If you have any questions about the payment process or encounter any issues while checking out, please reach out to our customer support team, and we'll be happy to assist you.
We understand how important it is for your minerals to arrive in pristine condition, which is why we take great care in packaging and shipping them. All orders are meticulously wrapped and packaged to provide maximum protection during transit. We work with trusted and reliable courier services like DHL and FedEx to ensure that your minerals arrive at your doorstep safe and sound. However, if you have a preferred shipping carrier or specific shipping requirements, please let us know, and we will do our best to accommodate your request. If you have any concerns or questions about the shipping process, please do not hesitate to contact us. Our friendly and knowledgeable customer support team is always available to help address any issues and ensure that your minerals are delivered to you promptly and securely.
At Fine Art Minerals, we believe that shipping should be both easy and affordable for our valued customers. That's why we are pleased to offer free shipping on all orders, no matter where you are in the world. We want you to enjoy the convenience of fast and reliable delivery without any additional charges. When you shop with us, you can rest assured that you are getting the best value for your money. We hope you'll take advantage of our free shipping offer and enjoy the peace of mind that comes with knowing you won't be charged any extra fees.
We offer free global shipping on all orders, which means we can ship to virtually any country in the world! We want to make it as easy as possible for you to enjoy our high-quality minerals, no matter where you are located. However, please note that local taxes and duties may be applicable in your country, and these must be paid by the customer. To avoid any unexpected costs, we recommend that you check with your local government regulations before placing your order. Shop with us today and enjoy stress-free international shipping! If you have any questions or concerns about shipping to your country, please don't hesitate to contact our customer support team, and we'll be happy to assist you.
We understand that timely delivery is important to you, which is why we strive to ship your order as quickly as possible. If the item you ordered is in stock, we can typically ship it out on the same working day. However, for larger orders, processing may take between 6-10 working days. Rest assured, we will keep you informed of the status of your order every step of the way, so you know exactly when to expect your minerals to arrive. We value transparency and want to ensure that you have the best possible shopping experience with us.
Once we've shipped your order, we'll send you a confirmation email that includes the tracking number for your shipment. If your order is shipped through DHL or FedEx you can easily track its status on their respective websites. For registered mail shipped through your local postal service, you may need to check their website for tracking information. Please note that not all postal services offer online tracking, but we will do our best to provide you with as much information as possible to help you keep track of your shipment. We're committed to providing you with a seamless and stress-free shopping experience, and that includes making sure you have all the information you need to track your order. If you have any questions or need further assistance with tracking your shipment, please don't hesitate to reach out to our dedicated customer support team. We're always here to help you in any way we can.
If you don't have a credit card, we've got you covered. At Fine Art Minerals, we accept a variety of payment methods, including debit cards, Visa and Master cards, and PayPal payments. Additionally, for orders over $200 USD, we offer the option to pay via wire transfer directly from your bank. If you have any questions about payment options or need further assistance, please don't hesitate to contact our dedicated customer support team. We're always here to help you in any way we can.
Yes, you can rest assured that your personal and financial information is safe with us. At Fine Art Minerals, we take the security and privacy of our customers very seriously, and we use industry-standard encryption technology to protect all of your sensitive information. When you provide your credit card details on our website, you can be confident that your transaction is completely secure and that your information will never be viewed or distributed by any third parties.
Absolutely! At Fine Art Minerals, we offer both in-house certification and third-party certification for all of our gemstones. If you're interested in obtaining a certificate for your purchase, simply add it to your cart along with the stone. We'll submit the stone to a reputable gemological laboratory and once the certification process is complete, we'll send the certificate directly to you along with your order. Please note that there is an additional fee for certification, which will be clearly stated during the checkout process. If you have any further questions about our certification process, please don't hesitate to contact us - we're always happy to help!
At Fine Art Minerals, we consider our customers to be part of our family, and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please don't hesitate to contact our team within 90 days of receiving your order. We offer a full refund with no questions asked, as we want to ensure that you are completely happy with your purchase. Our friendly customer service team is always available to assist you with any questions or concerns you may have, so please don't hesitate to reach out if you need any assistance with your return.
We're sorry to hear that you're not completely satisfied with your purchase. To initiate a return, please contact our team at [email protected] within 90 days of receiving your order and provide your order ID along with a photo of the item you wish to return. We'll be happy to guide you through the return process and provide you with detailed instructions. Thank you for your understanding and we hope to make your shopping experience with us a pleasant one.
Absolutely! Most of our minerals have free shipping worldwide. Where there are shipping charges we are happy to offer combined shipping on all orders, meaning you can purchase multiple items without incurring any additional shipping costs. All the minerals and gemstones you add to your cart will be shipped together, so you'll save money on individual shipping fees. Simply add your desired items to your cart one by one, and then click on the Checkout link to complete your purchase.
Yes, we are proud to say that every item featured on our website is in stock and available for purchase. The only exception would be items that are marked with a "SOLD" tag, which indicates that they are no longer available. We strive to keep our inventory up-to-date, so you can be confident that the item you see online is the item you'll receive when you place your order.