At FineArtMinerals.com, we prioritize our customers’ satisfaction, and we understand that timely and accurate shipping is a crucial aspect of achieving it. That’s why we have designed our shipping policies to ensure the safe and efficient delivery of all our products.
We are pleased to offer free shipping for all orders placed through our website, using reliable carriers such as DHL or FedEx. However, we are always happy to accommodate special shipping requests from customers, subject to availability. For international orders, we typically rely on the same carriers for safe delivery.
We take every measure to ensure that your products are delivered to you in excellent condition. For added protection, we package all minerals in sturdy boxes and securely wrap them in bubble wrap or other protective materials to safeguard against any loss or damage during transit. Should you receive a damaged product, please do not hesitate to contact us, and we will make it right.
We understand that sometimes, returns may be necessary. As such, we gladly accept returns within 90 days from the delivery date. If you need to return a product for any reason, please contact us directly for instructions. Please note that any shipping expenses incurred during returns, including return costs, are the buyer’s responsibility.
Thank you for choosing FineArtMineral.com for your mineral needs. We take pride in our commitment to excellent customer service and timely delivery of high-quality products, and we are always available to answer any questions you may have regarding our shipping policies.